The prospect of unemployment is one of the biggest fears of many new graduates. With so much competition and limited job openings in traditional industries, many job seekers are forced to look for other employment opportunities. The most popular alternative career among many Filipino workers is to work as a call center agent.
A call center job is a good career alternative for job seekers. The job is relatively simple although not necessarily easy. The only requirements are good English-speaking skills, basic computer skills, plus the capacity to work during graveyard shift. Day shifts are also available although there are far less openings and pay is considerably lower than working the night shift.
For those who are interested in working in this type of industry but are unsure of what the job entails, a call center agent provides support service to a specific company or product. Accounts vary from banking, airlines, hotel and reservations, telecommunications and many more.
Samples of job responsibilities when handling accounts related to banking are answering customer questions about products, selling credits cards to clients, and resolving disputes with charges on bank statements. Telecommunication accounts involve handling billing disputes, price plan changes, provision of technical support to users and more. Airline accounts and hotel reservations, on the other hand, considered relatively simpler accounts, entail accepting payments for tickets and making reservations for callers.
Work can be either be inbound or outbound. As the term suggests, inbound agents receive incoming calls from people, whereas outbound agents place outgoing calls. Most outbound calls are sales-related and can be more challenging, as agents will have to sell their company's products, although financially it is considered more rewarding as you get commission for every sale you make.
If you're one of the thousands who have been unable to land their dream job, why not try applying as a call center agent and take advantage of the opportunities that the industry currently offers. Who knows this could be the right job for you.
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