Getting a job offer can be very exciting. Finally, all the hard work you put into to land a job has come into fruition. Most call center companies hire applicants under the one-day processing scheme so getting an immediate job offer may not allow you time to consult others before signing it.
For a newbie agent, here are a few things you need to think over before accepting any offers you might get.
Firstly, review the basic salary. Average basic starting salary among call center agents is P14,000-P16,000. If you're offered P18,000, that's already considered a very good offer industry wise. If you have at least 6 months related job experience, you may get a higher offer. Offers for day shift work on the other hand, are less, at P9,000 to P11,000.
Secondly, if you're offered graveyard work, check for night differential. Night differential is extra pay your company is obliged to pay you, as required by the law, from 10 pm until 6 in the morning. The labor code requires all companies to pay at least 10% of a worker's hourly wage but some companies offer double at 20%. The bigger the night differential, the bigger the take home pay. Let's say your hourly wage is P80 per hour, if your night differential is 10%, you get extra P8 per hour. If your night diff is 20%, your extra pay is P16 per hour.
Thirdly, check for the appraisal period. The appraisal period indicates when you get appraised for salary increase. Some companies offer appraisal after a year and on a yearly basis, but there are companies who offer appraisal as early as your third month in the company and on every 3 or 6 months duration. The earlier the appraisal period therefore the earlier the salary increase.
Fourthly, review the regularization period. Some companies offer regularization after your sixth month but other companies do provide regularization as early as the third month. Regularization will get you benefits including SSS, Philhealth, Pag-ibig, paid sick leave, paid vacation leave, 13th month pay, etc.
Fifthly, look out for the company benefits offered. Does your job offer include rice allowance, transportation allowance, hazard pay or Christmas bonus? Does the company offer health cards upon hiring or is it offered only after regularization? Is there a sign-on bonus?
Lastly, check for overtime pay. How much is the company willing to pay you for overtime work rendered, or is the company willing to pay you for OT at all? If the company requires you to work even on nonworking holidays, is it explicitly stated on the contract that you will you get double pay?
For a newbie agent, here are a few things you need to think over before accepting any offers you might get.
Firstly, review the basic salary. Average basic starting salary among call center agents is P14,000-P16,000. If you're offered P18,000, that's already considered a very good offer industry wise. If you have at least 6 months related job experience, you may get a higher offer. Offers for day shift work on the other hand, are less, at P9,000 to P11,000.
Secondly, if you're offered graveyard work, check for night differential. Night differential is extra pay your company is obliged to pay you, as required by the law, from 10 pm until 6 in the morning. The labor code requires all companies to pay at least 10% of a worker's hourly wage but some companies offer double at 20%. The bigger the night differential, the bigger the take home pay. Let's say your hourly wage is P80 per hour, if your night differential is 10%, you get extra P8 per hour. If your night diff is 20%, your extra pay is P16 per hour.
Thirdly, check for the appraisal period. The appraisal period indicates when you get appraised for salary increase. Some companies offer appraisal after a year and on a yearly basis, but there are companies who offer appraisal as early as your third month in the company and on every 3 or 6 months duration. The earlier the appraisal period therefore the earlier the salary increase.
Fourthly, review the regularization period. Some companies offer regularization after your sixth month but other companies do provide regularization as early as the third month. Regularization will get you benefits including SSS, Philhealth, Pag-ibig, paid sick leave, paid vacation leave, 13th month pay, etc.
Fifthly, look out for the company benefits offered. Does your job offer include rice allowance, transportation allowance, hazard pay or Christmas bonus? Does the company offer health cards upon hiring or is it offered only after regularization? Is there a sign-on bonus?
Lastly, check for overtime pay. How much is the company willing to pay you for overtime work rendered, or is the company willing to pay you for OT at all? If the company requires you to work even on nonworking holidays, is it explicitly stated on the contract that you will you get double pay?
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